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Dear Bob and Randy,

This is much belated note but wanted to say how much our family has appreciated your help over the past two years since we've lived in our home. We have had numerous problems with our air conditioners, water heaters and humidifiers and each time you send a service man, he has shown the most exemplary customer service anyone can ask for.

Most recently, I had to leave Lenny in our house while he completed a job. He took the time to lock up the house thoroughly before he left and closed the garage door. Your service men not only provided excellent customer service but they can also be trusted to leave in your home. This is a valuable asset your staff holds and I appreciate their honesty and trust. Please thank Ted, Hector, Lenny and Bob-all of which have spent time in our home!

Thank you again for taking such great care of our home. We appreciate the hard work and efforts your staff has put in to correct the problems we had. We look forward to continuing many years of service with you.